Shipping policy
Order Processing
Orders are normally processed within 1–3 business days after your order has been placed. During busy periods, processing may occasionally take a little longer.
Once your order has been shipped, you will receive shipping or tracking information where available.
Delivery Times
Estimated delivery times after dispatch are generally:
United States: 7–14 business days
South Africa: 10–20 business days
Delivery times are estimates and may vary depending on your location, the product ordered, carrier delays, customs processing, local postal services, and other circumstances outside our control.
Worldwide Shipping
Field & Kin ships to many destinations worldwide. Shipping availability may vary depending on the product and destination.
Shipping Costs
We currently offer free standard shipping on our products unless otherwise stated at checkout.
Any optional expedited or alternative shipping service, where available, may carry an additional charge that will be shown before checkout.
Multiple-Item Orders
Products may be fulfilled from different warehouses or fulfilment partners. If you order more than one item, your order may therefore arrive in separate packages and at different times.
There is no additional standard shipping charge simply because an order is delivered in multiple packages.
Tracking
Where tracking is available, tracking information will be provided after your order has been shipped.
Please allow some time for tracking information to become active after dispatch.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate delivery address when placing an order.
If you notice an error in your shipping address, please contact us immediately at fieldandkinpets@gmail.com. We will try to correct the address before fulfilment begins, but we cannot guarantee that changes can be made once an order has been processed or shipped.
Customs, Duties and Taxes
International orders may be subject to customs duties, import taxes, VAT or other charges imposed by the destination country.
Unless otherwise stated at checkout or required by applicable law, these charges are not included in the purchase price and are the responsibility of the customer.
Field & Kin does not control these charges and cannot predict whether they will apply.
Delayed or Lost Shipments
Occasional shipping delays can occur. If your tracking information has not updated for an extended period or you believe your package may be lost, please contact us at fieldandkinpets@gmail.com with your order number.
We will investigate the shipment with our fulfilment and delivery partners.
For lost or significantly delayed orders, any replacement or refund will be handled in accordance with our Return and Refund Policy and applicable consumer law.
Contact Us
If you have any questions about shipping or delivery, please contact:
Field & Kin
fieldandkinpets@gmail.com