FAQs

Where do you ship from?

Our products are fulfilled by our international supply partners and shipped directly to customers in the United States. Depending on the products ordered, items in the same order may occasionally be shipped separately.

How long does delivery take?

Orders to the United States are typically delivered within 10–18 business days from the date your order is placed. Delivery times are estimates and may occasionally be affected by carrier delays, public holidays, customs processing or other circumstances outside our control.

How long does it take to process my order?

Orders are normally processed within 2–3 business days. This processing time is included in our estimated 10–18 business day delivery timeframe. Tracking information will be provided once available.

Do you ship worldwide?

Field & Kin currently ships to the United States only. We plan to expand to additional countries in the future.

How much does shipping cost?

Field & Kin currently offers free standard shipping on all orders to the United States.

Which currency will I be charged in?

Prices may be displayed in your selected currency. The final currency and amount payable will be shown at checkout before you place your order.

Will I receive confirmation after placing an order?

Yes. Once your order has been successfully placed, you will receive an order confirmation at the email address provided during checkout.

How can I track my order?

Use the Track Your Order link on our website. Tracking information will become available after your order has been dispatched and the carrier has updated its system.

Who do I contact if there is a problem with my order?

Please use our Contact Us page and include your order number so we can assist you as quickly as possible.

How can I pay?

Available payment methods are displayed securely at checkout. The options available may depend on your location.

Is checkout secure?

Our checkout is processed through Shopify using secure, encrypted connections designed to protect your payment and personal information.

How do you use my personal information?

We use customer information to process orders, provide customer service and, where you have opted in, send marketing communications. Please see our Privacy Policy for full details.

Will I have to pay customs duties or import taxes?

Customs duties, taxes or other import charges may apply depending on your country and local regulations. Where these charges are not collected at checkout, they are generally the customer's responsibility.