Refund policy

Returns & Refunds

We want you to be happy with your purchase from Field & Kin. If there is a problem with your order, please contact us at fieldandkinpets@gmail.com before returning any item.

Damaged, Defective, Incorrect or Missing Items

If your item arrives damaged or defective, you receive the wrong item, or part of your order is missing, please contact us as soon as possible.

Please include your order number and clear photographs or video showing the problem and, where relevant, the packaging and shipping label.

Eligible claims may be resolved by a replacement or refund, depending on the circumstances.

Please report damaged, defective, incorrect or missing items within 14 days of delivery so that we have sufficient time to investigate the issue with our fulfilment partners.

Returns and Change of Mind

For non-defective products, returns are not automatically accepted. If you change your mind or decide that you no longer want an item, please contact us first at fieldandkinpets@gmail.com.

Do not return an item without receiving return instructions from us.

Where a voluntary return is approved, the item must be unused, in its original condition and packaging, and suitable for resale. Unless required otherwise by applicable consumer law, return shipping costs are the customer's responsibility.

Because our products are fulfilled internationally, approved returns may need to be sent to a designated fulfilment warehouse rather than to Field & Kin. We will provide the correct return address and instructions if your return is approved.

Non-Returnable Items

We cannot accept returns of items that have been used, damaged after delivery, altered, or returned without prior authorization, except where applicable law provides otherwise.

Gift cards, if offered, are non-returnable except where required by law.

Order Cancellations

If you need to cancel an order, contact us as soon as possible. We will try to cancel it before fulfilment begins, but once an order has been processed or shipped, cancellation may no longer be possible.

Lost or Significantly Delayed Orders

If your tracking information has not updated for an extended period or you believe your package has been lost, please contact us with your order number.

We will investigate the shipment with our fulfilment and delivery partners. Where an order is confirmed as lost or qualifies for a refund under the applicable shipping arrangements, we will arrange an appropriate replacement or refund.

Refunds

If a refund is approved, we will notify you. Refunds will normally be issued to the original payment method.

Please allow additional time for your bank or card provider to process and post the refund after it has been issued.

European Union Cooling-Off Rights

If your order is delivered to the European Union, you may have a legal right to cancel or return your order within 14 days, without giving a reason, subject to applicable law and any statutory exceptions.

To exercise this right, contact us at fieldandkinpets@gmail.com before returning the item. The product should be returned in the condition required by applicable law. We will provide return instructions and the appropriate return address.

Nothing in this policy limits any mandatory consumer rights that apply to you under the laws of your country or region.

Contact Us

For any return or refund question, contact:

Field & Kin
fieldandkinpets@gmail.com